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We Coppolella team hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange, subject to the conditions below:
The following products cannot be returned:
Coppolella reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Coppolella might charge a cleaning/restocking fee.
In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.
You may please choose to ship through your preferred courier at your own expense.
Orders Return Policy
Customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service. All fees imposed during or after shipping are the responsibility of the customer(tariffs, taxes, etc.).
Before you return your order, please check your local customs and borders office and file a request to return your items.
Coppolella is not legally authorized to do so on behalf of our international customers. Please file the request first before sending back your items.
Instructions On How To Return
To return products purchased from Coppolella, please return within 30 calendar days of receiving your product(s) and complete the following steps:
* Return address & Postal code: Please contact our Customer service at email@example.com to get the return address.
*Typically it takes 3-7 business days for the receiving bank to credit the money to your account. The actual refund time may vary depending on the bank.