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We Coppolella team hope you love your new purchase. If not, we will happily accept your return for a refund or an exchange, subject to the conditions below:  

  1.  Item(s) must be return in original packaging. 
  2.  Products must beunused and in the same condition as when it was received.       
  3.  Products can be returned within 30 calendar daysof the shipment receiving date, excluding Final Sale items. Returned items must be postmarked at the designated shipping facility within the 30 calendar days Return Period.
  4.  Orders must be made at our official website. If you place the order on another platform, please contact their customer service for the further help.

 

The following products cannot be returned: 

  1.  Final Sale Items (Final Sale Clothing are indicated as "Final Sale" and cannot be returned for exchange, credit or refunds.)
  2. Any damage caused by individual factors, such as:
  • Products have been used, damaged, stained, worn, or tainted including smell which would affect the ability to resell.
  • Products without all original components 

 

Coppolella reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Coppolella might charge a cleaning/restocking fee.

In the event that you make a purchase during a promotion where the total discount you received is dependent on the grand total cost of the order (Buy More, Save More Sale) and you wish to return an item(s), then the discount you qualified for is subjected to change to a lower discount as dictated by the promotion. Refund will then be recalculated accordingly to reflect promotional terms.

 

Return Cost

You may please choose to ship through your preferred courier at your own expense.  

 

Orders Return Policy  

Customers shall be responsible for the shipping cost, any duty and tax that occur when requesting return service. All fees imposed during or after shipping are the responsibility of the customer(tariffs, taxes, etc.). 

Before you return your order, please check your local customs and borders office and file a request to return your items.

Coppolella is not legally authorized to do so on behalf of our international customers. Please file the request first before sending back your items.

 

Instructions On How To Return

To return products purchased from Coppolella, please return within 30 calendar days of receiving your product(s) and complete the following steps:

  • Pack the item(s) in the original Coppolella packaging and ship them back within 7 business days*. Return and refund will not longer be accepted if you miss the return window.

 * Return address & Postal code: Please contact our Customer service at coppolella@peacebird.com to get the return address.

 

  • Once your return package has arrived at our warehouse, please allow 3-4 business days for us to process your refund/exchange. You will receive separate e-mails when we receive your returned package and when refund processed*.

 *Typically it takes 3-7 business days for the receiving bank to credit the money to your account.  The actual refund time may vary depending on the bank.

 

 

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