1. Transportation Information 

After you successfully place an order through coppolella.com. Your order will be confirmed within    10 minutes    and you will receive an email with information about the order details.

Your order will be shipped within  2-3  working days after the order is confirmed . Currently, except for the Spring Festival, we will ship from our warehouse every day.

We currently only ship to: UK, EU, USA and AU. 

2. Freight and delivery time  

*Due to COVID-19, the total delivery time may be longer.

3. Customs and import fees 

Duties and taxes on goods are legal requirements and must be settled before your goods are delivered, and are based on the type and value of the items being shipped. These fees are mandatory government taxes. Coppolella does not earn any fees from duties and taxes.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Coppolella to import the goods on his/her behalf. Further, the consignee/buyer agrees that Coppolella may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).

• Customers shall be responsible for Duty and Tax.
• Customers shall be responsible for customs clearance.
• Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.

*Please note: all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

4. Tracking Orders 

 After the order, we will send an email containing your order number in the  confirmation email.  When your order is shipped, you will receive an additional  confirmation email containing a tracking number .

5. Unsuccessful delivery 

Before placing an order, please make sure to enter the correct name, address and contact information in the shipping address and billing address. If you enter the wrong address information during checkout, we will not take any responsibility if the order is lost. We are not responsible for refund/replacement of this order.